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Track a Parcel or Item

Royal Mail · Parcelforce Worldwide · DPD · Evri

Posted an item with tracking, or waiting on a delivery? Tracking is run by each carrier, so you need the reference number from your Post Office receipt or from the retailer who sent your parcel. Use the official carrier links below, or call in at Gale Street Post Office in Syke and we will help you find the right one.

Track an item in three simple steps

Track with your carrier

Pick the carrier shown on your receipt, label or despatch email, then enter your reference on their official tracking page. Each link opens in a new tab.

Find your tracking number

Your tracking number may be called a reference, barcode or parcel number. It is usually between 9 and 27 characters long.

• Posted with us: it is printed on the Post Office receipt we gave you at the counter, and on the tear-off part of the label.
• Waiting on a delivery: check the despatch or shipping email from the retailer, or the text message the carrier sent you.
• Returning an item: your reference is on the drop-off receipt we printed for you, or in the returns confirmation from the retailer.
• Use the carrier reference shown on your receipt, email or order history and follow the tracker prompts. A retailer order number is not necessarily the carrier tracking reference, and carriers cannot search by a name or address.

Keep your receipt until delivery and any claim are complete. Proof of posting confirms that an item was accepted, but only a service with a tracking or reference number can provide tracking or delivery confirmation. Royal Mail Signed For and ordinary 1st or 2nd Class parcels are not tracked throughout their journey. If a counter receipt or tear-off label is lost, the reference cannot be recovered from a name or address; online customers should check their confirmation email or order history, and recipients should ask the sender or retailer.

Tracking not updated yet?

Tracking updates are controlled by the carrier. After an item is accepted, scans may not appear straight away, and some services only update at key points in the journey rather than at every step.

• Allow time for the carrier to scan and process the item, especially after weekends and bank holidays.
• Check the reference carefully. It is easy to confuse 0 and O, or 1 and I, when copying it by hand.
• Make sure you are on the right tracker. A Royal Mail or Parcelforce reference will not work on the Evri or DPD pages, and the reverse is also true.
• If you are the recipient and the item still looks delayed or lost, contact the sender or retailer first; they can make the enquiry with the carrier. If you sent the item, use the relevant carrier help or claims process.

Gale Street Post Office can help you identify the correct tracking page and reference number, but we cannot access, amend or update Royal Mail, Parcelforce Worldwide, DPD or Evri tracking systems at the counter, and we cannot change delivery instructions.