Can I deposit Old £20 and Old £50 notes into my Bank Account at Gale street Post Office?
Yes. You can deposit Old £20 and Old £50 notes into listed high street bank accounts at Gale Street Post Office.
Please check the list to see if your bank allows you to deposit at the Post Office.
Can I deposit Coins into my Bank Account at Gale street Post Office?
Yes. You can deposit bagged coins into listed high street bank accounts at Gale Street Post Office.
Please check the list to see if your bank allows you to deposit at the Post Office.
See coin bag denominations for guidance. Coin bags can be provided at Gale Street Post Office free of charge if you wish to deposit coins.
Can I withdraw cash from my Bank Account at Gale street Post Office?
Yes. You can withdraw cash from listed high street bank accounts at Gale Street Post Office.
Please check the list to see if your bank allows withdrawals at the Post Office.
Can I deposit cash into my Bank Account at Gale street Post Office?
Yes. You can deposit cash into listed high street bank accounts at Gale Street Post Office.
Please check the list to see if your bank allows cash deposits at the Post Office.
Can I check my balance at Gale Street Post Office?
Yes, if your bank is supported and you have your debit card.
Can I pay in a cheque into my Bank account at Gale street Post Office?
Yes. You can deposit cheques into listed high street bank accounts at Gale Street Post Office.
Please check with your bank to confirm eligibility.
Can I use Old paper notes at the Post Office?
Old paper notes are no longer legal tender and cannot be used in stores.
You may be able to deposit them into some bank accounts at the Post Office, depending on your bank.
Can I exchange old paper notes for new notes at the Post Office?
No. Post Office branches do not exchange old paper notes for new notes.
Can I use my bank card at the Post Office?
Yes, depending on your bank and the service required.
Can I pay my bills at the Post Office?
Yes, many bill payments are supported depending on the provider.
Can I top up my phone at the Post Office?
Yes, mobile top ups are available for many networks.
Can I send money abroad from the Post Office?
Yes, international money transfer services may be available.
Do you provide Western Union services?
Yes, subject to availability.
Do you provide MoneyGram services?
Yes, subject to availability.
Do you provide Post Office Payout?
Yes, subject to eligibility.
Do you sell postal orders?
Yes.
Do you sell foreign currency?
Yes, subject to availability.
Can I buy travel money at the Post Office?
Yes, subject to availability.
Do you offer in branch identity verification?
Yes, depending on the service.
Do you do DBS checks?
Yes, subject to availability.
Do you do document certification?
Yes, subject to the type of document.
Do you do passport services?
Some passport related services may be available.
Do you do driving licence services?
Some driving licence related services may be available.
Do you do vehicle tax?
Vehicle tax services may be available.
Posting & Carrier Services
Do you offer drop off and returns?
Yes, depending on the carrier and service type.
Do you offer Royal Mail UK services?
Yes.
Do you offer Royal Mail International services?
Yes.
Do you offer Evri services?
Yes.
Do you offer DPD services?
Yes.
Do you offer collections?
Yes, depending on the service.
Do you offer Track an item support?
Staff can guide you to the correct tracking platform.
Do you offer customs forms help?
Yes, guidance may be available.
Do you offer Buy postage online?
Yes.
Do you offer Drop & Go?
Yes.
Parcel Collection Questions
Why is my parcel at the post office?
It may be there because delivery was missed, it was redirected, or branch delivery was selected.
How do I know which post office my parcel is at?
Your tracking or red delivery card will confirm the branch location.
Can I pick my parcel up without the red card?
Yes. You will need your tracking number and valid ID.
Can someone else collect my parcel?
In many cases, yes. They may need ID and authorisation.
How long will you hold my parcel?
Holding times vary by carrier and service.
What ID do I need to collect my parcel?
Usually photo ID is required. Some carriers may require proof of address.
Can I collect my parcel on behalf of a business?
Possibly, depending on carrier requirements and proof of authority.
Why was my parcel returned to sender?
It may not have been collected in time, or address details may have been incorrect.
Can I redirect my parcel to another branch?
This depends on the carrier and service selected.
Parcel Tracking Questions
Can I track a parcel without a tracking number?
No. A tracking or reference number is required.
Can I track a parcel by address?
No.
Can I track a parcel with proof of postage?
Only if the service includes tracking.
How do I track a parcel from overseas?
Use the relevant carrier’s tracking tool with the tracking number.
How do I track a parcel I’m sending overseas?
International tracked services provide tracking functionality.
My tracking has not updated in a few days. What does that mean?
Updates may pause due to processing delays or weekends.
My tracking says delivered but I do not have it. What do I do?
Check safe places, neighbours, and contact the carrier if necessary.
Why does my tracking say attempted delivery when no one came?
This may be due to access issues or scan timing.
What is a tracking number?
A tracking number is the reference used to follow a parcel’s journey.
Where do I find my tracking number?
It is usually on your receipt, email confirmation, or shipping label.
Royal Mail & Parcel Force Label Questions
I had printed the postage label online from Royal Mail. Can I return it to Gale Street Post Office?
Yes. Staff will scan the parcel, check dimensions, and provide proof of postage.
Tracked items will show a tracking number on the receipt.
I had printed the postage label from Parcel Force. Can I return it to Gale Street Post Office?
Yes, the same process applies.
Why does my label not scan?
It may be damaged, poorly printed, or creased.
My label printed with a blank barcode. What should I do?
You may need to reprint it.
Can I use tape over the barcode?
Avoid covering the barcode if possible.
Where should I place the label on my parcel?
Flat on the largest surface and away from edges.
Do I need to include a return address?
Yes, it is recommended.
Do I need customs forms?
For many international services, yes.
Can I post without a label and pay in branch?
Yes, for many services.
Evri Questions
Can I drop off Evri parcels here?
Yes, if the service is supported.
Can I collect Evri parcels here?
Collection depends on how the parcel was routed.
DPD Questions
Can I drop off DPD parcels here?
Yes, depending on the service.
Can I collect DPD parcels here?
Collection depends on service type and routing.
Change Giving FAQs
What is the Change Giving service at Post Office?
If you’re a business banking customer and regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using Change Giving and Change Giving Lite services.
Who is the Change Giving service available to?
Business banking customers who bank with selected banks.
How do I sign up and use Change Giving services at Post Office?
Contact your bank directly to register.
Can any customer use Change Giving?
No. Only customers whose bank offers the service and who are registered.
Can I use Change Giving at any Post Office?
You usually need to use your nominated branch.
The branch I visited refused to issue change. Why is this?
If you’ve registered, you should not be refused at your nominated branch.
You may be refused if:
You are not signed up
You are not using your nominated branch
The branch does not have sufficient change available
For further information, contact your bank directly.